Product Return Policy

1) The products must be individually sealed and suitable for resale

• If in doubt, ask our staff to seal your products.
• We do not accept products with a cigarette smell.

2) In case of product returns for delivery customers

• The customer is responsible for the cost of returning products to Stomo Médical.
• If the return is due to an error by our staff, the return shipping costs will be borne by Stomo Medical.
• Once the products are returned to Stomo Medical, our team will authorize the return and a credit will be applied to your account for future purchases.
• If you place an order at the same time as you wish to return products, you must pay for your order in full, and then a credit will be applied to your account after the return is authorized.

3) The return must be made within 6 months of purchase

• The product must have at least 1 year of shelf life remaining.

4) The products must have been purchased from Stomo Medical

5) Credit to the account for the full value of the return or refund with a 15% restocking fee

• Product returns are listed on the same invoice as your replacement products.
• Credit or debit card refunds only

6) OPTIFAST products are not eligible for a refund.

7) Defects are dealt with directly by the manufacturers.

8) Clothing and underwear are final sale. We cannot exchange or return these types of items for hygiene reasons.